Tumble Dryer Safety Information
Customers in both the UK and Republic of Ireland can use this page to check if their appliance is affected.
We have recently identified a product safety issue that affects our built-in heat pump tumble dryers. The issue relates to manufacturing variations which can result in the product catching fire when it is in use.
We take consumer safety very seriously and want to reduce any product safety risks to a minimum. Therefore, we would like to carry out an in-home modification to rectify the issue. This would require a service engineer to attend your home, free of charge.
Important: If you own one of the affected models, you should immediately STOP using and unplug the appliance until the engineer has completed the modification.
To find out more about the in-home modification and to check whether your machine is affected, you can enter your serial number below. If you no longer own the appliance and to be removed from future communication, please click below.
You will find the model number and serial number on a sticker or rating plate. This can be found on the right-hand side of the product upon opening the door. Serial numbers are usually a 16 digit code.
We want to thank you for taking the time to check whether your appliance is affected by the product safety issue.
We have checked your tumble dryer with our systems and can confirm it is affected by this safety issue. You should immediately STOP using and unplug the appliance until the engineer has completed the modification.
We want to thank you for taking the time to check whether your appliance is affected by the product recall notice.
We have checked your tumble dryer with our systems and can confirm it is not affected by this safety issue.
You can continue to use your tumble dryer as normal.
Please complete the form to be removed from future communication about this recall.
Don’t own this product anymore?
Want to be removed from future communication about this product in-home modification?